Refund policy

Returns
You have 14 days after receiving your item to request a return. Items must be in the same condition you received them, unworn or unused, with tags attached and in their original packaging. You’ll also need your receipt or proof of purchase.

To start a return, email onesourcestore@gmail.com or call (810) 635-8844. We’ll let you know by email or phone if your return is accepted. Please wait for that before sending anything back, since items sent back without acceptance won’t be taken. Accepted returns go to One Source Supply, 4454 S Elms Rd, Swartz Creek, MI 48473. Return shipping is paid by the customer unless the problem is on our end.

Items that can’t be returned

  • Custom and made-to-order items, including DTF and UV DTF prints
  • Special orders and personalized items
  • Discontinued items
  • Gift cards

Not sure about your item? Please get in touch and we’ll help.

Damaged or incorrect orders
Please inspect your order when you receive it and contact us right away if anything is damaged, defective or not what you ordered, so we can evaluate the issue and make it right. Reporting an issue within 7 days of receiving your order gives us the best chance of doing so.

Custom print issues
We review every print issue individually. If we find the problem is on our end, we’ll make it right, usually with a reprint. Problems that don’t trace back to our printing usually aren’t covered, but please reach out and we’ll take a look.

Cancellations
Custom prints can’t be canceled once printing has started.

Store credit and refunds
Cancellations and approved returns are issued as store credit by default. If you’d prefer a refund to your original payment method, a 10% fee applies to the amount refunded, including shipping. This fee doesn’t apply when we confirm the problem is on our end.

We’ll notify you once we’ve received and inspected your return, and let you know if it was approved. Approved refunds are sent to your original payment method within 10 business days, though your bank or card company may take longer to post them. If more than 15 business days have passed since your refund was approved, please contact us at onesourcestore@gmail.com.

Exchanges
The fastest way to exchange an item is to return it and, once the return is accepted, place a separate order for the new item.